BALANCEFORLIFE ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information when you visit our website.

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1. Who We Are

BALANCEFORLIFE is a UK-based health and wellbeing service offering practical support in healthy eating, physical activity, and lifestyle change. You can contact us at info@balanceforlife.co.uk

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2. What Information We Collect

We may collect and process the following personal information:

Contact information (such as your name and email) if you submit a form or contact us directly.
Technical information such as your IP address, browser type, and pages visited (via website analytics).
Any other information you choose to provide (e.g. messages submitted through the website).

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3. How We Use Your Information

We use your data to:

Respond to your enquiries or requests.
Deliver services or information you've asked for.
Improve the content and performance of our website.
Send occasional updates or offers (only if you’ve opted in).

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4. Lawful Basis for Processing

Under UK GDPR, the lawful bases we rely on include:

Consent – when you give us permission (e.g. to send you updates).
Legitimate interests – to operate our website and communicate effectively.
Contract – if you book a service with us.

You can withdraw your consent at any time by contacting us.

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5. How We Store and Protect Your Data

We take reasonable steps to protect your data using secure systems. Information is stored securely and only kept for as long as necessary.

We do not sell or share your data with third parties, except where required by law or to deliver a service (e.g. trusted platforms like our email provider or web host, all of which are GDPR-compliant).

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6. Your Rights

You have the right to:

Access the personal data we hold about you.
Ask us to correct or delete your data.
Withdraw consent or object to processing.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data.

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7. Cookies

We may use basic cookies to improve your experience and analyse website traffic. You can control cookie settings in your browser.

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8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with an updated date.

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9. Contact Us

If you have any questions about this policy or how we use your data, please email:
📧 info@balanceforlife.co.uk

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UPDATED 14/07/2025